FACT CHECK: Air Asia clarifies netizen’s viral post on PH soldiers

Steve Dailisan, Head of Communications and Public Affairs of AirAsia Philippines, has released a fact check regarding an old photo and unverified content from 2017 regarding excess baggage faced by Filipino soldiers.

Dailisan has clarified that the issue has been resolved already years ago, with AirAsia granting a 40kg baggage allowance free of charge to frontline-deployed military personnel, as well as inflight meals as further support.

The statement concludes with Dailisan’s encouragement for responsible sharing of content. KAMI would like to apologize for sharing the netizen’s open letter without verifying its content.

Here is the official statement:

In response to recent online discussions sparked by an old photo and unverified content from 2017 concerning excess baggage faced by Filipino soldiers, AirAsia Philippines strongly reassures that the matter has been resolved. During that period, frontline-deployed military personnel were granted a 40kg baggage allowance free of charge and received complimentary inflight meals as further support.

Read also

Photos from Daniel Padilla's birthday celebration go viral

"Since then, AirAsia has taken several measures to reinforce our commitment to serve and support to our uniformed personnel, even beyond the mandate of regulatory bodies. This includes providing specialized discounts and promo offering to all uniformed personnel, training for staff to better serve military guests, and strengthening community engagement for various service projects through partnerships with military organizations under our alwaysREADy: anytime, anywhere Corporate Social Responsibility umbrella program," AirAsia Philippines Communications and Public Affairs Head and First Officer Steve Dailisan shares.

The World's Best Low-Cost Airline has been committed to serving communities and supporting Filipino soldiers. The airline's Air Force Reserve Unit - 1st Airlift Wing has been actively involved in disaster relief efforts alongside the Philippine Air Force (PAF), earning recognition as the Best Reserve Unit nationwide by PAF. AirAsia has also partnered with the Philippine Navy in their relief missions among others.

"While we appreciate the attention drawn to this matter, we also advocate for responsible sharing of information online. Our legal team is also carefully studying the malicious intentions of those who reshared the outdated post. Let us all be diligent in verifying the content we reshare or repost," Dailisan added.

Source: KAMI.com.gh