- A lot of Meralco consumers are complaining about their electricity bills for the month of May
- Many of them asked the company the reason behind their high total amount due despite having no meter-reading operations during the enhanced community quarantine
- Meralco then explained that some March and all April bills were estimated based on the past 3 months’ (December 2019, January 2020 and February 2020) average daily consumption
- It also posted on social media the factors that may have affected consumers' bills for this month
A lot of consumers are complaining about their Meralco bills for the month of May despite having no meter-reading operations during the enhanced community quarantine.
According to its website, as part of the ECQ period, some March and all April bills were estimated based on the past 3 months’ average daily consumption following the Distribution Services and Open Access Rules (DSOAR) issued by the ERC.
The company added that these past 3 months — December 2019, January 2020, and February 2020, were considered “low consumption” months as these were significantly cooler months compared to the summer months of March, April and May.
Meralco also posted on social media the factors that may have affected consumers' bills for this month.
“Para sa mga areas na pwede nang basahan ng meter readers, reflected na ang actual consumption sa May bill, plus adjustments on the March and April bills. Remember, lahat ng April bills at ilang March bills ay estimated based on average consumption for the past 3 months dahil sa #ECQ and in accordance to Distribution Services and Open Access Rules" or DSOAR issued by the ERC.”
“Maaaring mas mataas din ang konsumo natin ngayon dahil during ECQ, naging #NewNormal ang staying and working from home, at sinamahan pa ng summer. Kaya mas madalas ang pag gamit ng TV, computer, electric fan, aircon, at ref.”
“For unpaid balances from bills due within ECQ period (March 1 to May 15), pwede mo itong bayaran in 4 monthly installments. Makikita ang 1st installment sa mga May 16 bill dates onwards na sisimulang ipadala ng May 18.”
In a previous report by KAMI, Low-income households will not be charged for electricity consumption for March and April amid the COVID-19 crisis.
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