GCash addresses data breach allegation on social media

Published 27 Oct 2025 at 3:40 PM

by Daniel Joseph Navalta

3 min read

GCash denied online rumors claiming that user information was being sold on the dark web, assuring the public that there was no data breach and all accounts remain secure
The company said its cybersecurity team found that the alleged dataset did not match GCash records and that many of the entries were incomplete or invalid
GCash emphasized that the data being spread online did not originate from their systems and that customer funds and information are safe
It added that it continues to coordinate with the BSP, NPC, and CICC to ensure strong protection for users and maintain their trust

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GCash has officially addressed online speculation claiming that user information from the platform was being sold on the dark web. In a statement, the mobile wallet company firmly denied the allegations, saying there was “no evidence of data breach” and that “all customer accounts and funds remain secure.” The company explained that after a thorough investigation by its cybersecurity experts, the alleged dataset circulating online did not match GCash’s records, noting that many entries were “incomplete, invalid, or do not belong to GCash users.”

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GCash emphasized that these findings “strongly indicate that the data being circulated did not originate from GCash.” It also assured the public that it continues to work closely with the Bangko Sentral ng Pilipinas (BSP), the National Privacy Commission (NPC), and the Cybercrime Investigation and Coordinating Center (CICC) to monitor the situation and ensure user safety. The company reiterated its commitment to protecting customer data and maintaining the trust of millions of Filipinos.

GCash said:

“GCash Advisory here!

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NO EVIDENCE OF DATA BREACH

Your funds and information are safe and secure.

GCash is aware of an online post alleging that user information is being sold on the dark web.

There is no evidence of any breach in GCash systems. All customer accounts and funds remain secure.

Upon swift investigation of our cybersecurity experts, the alleged dataset does not match data from GCash systems. Additionally, many entries are incomplete, invalid, or do not belong to GCash users.

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These findings strongly indicate that the data being circulated did not originate from GCash.

We continue to work closely with the BSP, NPC, and CICC to monitor and validate information from all possible sources and ensure that our systems remain protected.

GCash remains fully committed to safeguarding customer data, strengthening our defenses, and upholding the trust of millions of Filipinos.

Thank you!”

News, photos, or videos that arouse the interest of netizens would often go viral on social media, due to the attention netizens give them. These viral posts appeal to the emotions of netizens, and in rare cases, this could also happen to ordinary people, making them very relatable to one's daily life. These stories are among those that people would be able to learn from every day, and apply them in their own lives. Crimes that happen to ordinary people are also those that many give attention to.

In other news, a 47-year-old woman was arrested in Quezon City on four separate warrants for Estafa (fraud) and violation of the Anti-Bouncing Check Law. Her alleged modus operandi involved purchasing millions of pesos worth of high-value goods, including jewelry and meat products, using worthless post-dated checks. One businessman claimed a loss of over P12 million, while another was allegedly swindled out of more than P17 million. The suspect is currently detained as authorities encourage other victims to file additional complaints to strengthen the case.