Job-seeker files complaint against BIR staff over alleged rude treatment during TIN inquiry

Published 31 Oct 2025 at 6:59 PM

by Stacy dela Fuente

3 min read

A TikTok user was in tears after a tense encounter with a BIR employee in Novaliches
The woman claimed the staff member was sarcastic, impatient, and dismissive while she sought help
She has brought the incident to the Anti-Red Tape Authority after her video went viral
The BIR office says the employee is currently on leave and their contract will end on Nov. 1

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A woman seeking assistance at the Bureau of Internal Revenue (BIR) has filed a complaint after claiming she was treated harshly by a staff member while asking how to get a taxpayer identification number (TIN) ID.

The incident, which took place at the BIR Novaliches office in Quezon City, gained attention after the complainant, Nica Cadalin, posted a tearful TikTok video detailing her frustration.

In Mav Gonzales’ report on "24 Oras," Cadalin shared that she visited the BIR branch on Monday to secure a TIN ID needed for employment.

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Prior to going to the office, she had been attempting to register online via the bureau’s Online Registration and Update System but repeatedly encountered technical issues.

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Hoping for help, she asked assistance from a BIR employee, but the response, she said, left her shaken.

“Bakit ganyan ang employee niyo? Bakit nasa government kayo? Grabe. Nangangailangan ng tulong yung tao. Pare-pareho tayong tao dito,” she said in her viral post.

Cadalin recounted that instead of receiving guidance, she felt belittled as the staff member allegedly expressed irritation over her in-person request.

She added that the employee spoke in English in a sarcastic tone, making her feel inadequate for not understanding instructions immediately.

“Sobrang impatient niya… yung magmumukha ka talagang bobo,” she said.

Cadalin recalled telling the staffer to rest if they were not ready to assist the public, which she said further escalated the situation.

The emotional video was recorded after another visitor noticed her distress. Cadalin eventually left the office without obtaining her TIN ID.

She has since taken her complaint to the Anti-Red Tape Authority.

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Meanwhile, the BIR Novaliches office confirmed that the employee has gone on leave and their contract will cease effective November 1.

News, photos, or videos that arouse the interest of netizens would often go viral on social media, due to the attention netizens give them. These viral posts appeal to the emotions of netizens, and in rare cases, this could also happen to ordinary people, making them very relatable to one's daily life. These stories are among those that people would be able to learn from every day, and apply them in their own lives. Crimes that happen to ordinary people are also those that many give attention to.

In other news, a 23-year-old lady rider, identified as Jessica, died after her motorcycle crashed into an oncoming van in Cauayan City, Isabela. Police investigation suggests the rider lost control of her motorcycle while driving at speed on an uphill road section. The victim sustained severe injuries and was pronounced dead on arrival at the hospital. The driver of the van is in police custody and faces charges of Reckless Imprudence Resulting in Hom1cide and Damage to Property.