Viy Cortez, nagsalita na sa isyu ukol sa binebenta niyang sunshade: "Naging in denial ako"
- Viy Cortez has finally addressed the backlash surrounding her newest product online
- In a video posted on TikTok, the vlogger talked about the controversy with her sunshade
- She also shared the steps she took to get to the bottom of the issue of the sunshade's quality
- By the end of the video, Viy admitted she became in denial about the honest reviews
PAY ATTENTION: stay informed and follow us on Google News!
Viy Cortez, a social media influencer and entrepreneur, has finally addressed the backlash surrounding her newest product, a sunshade, after receiving mixed reviews from customers.
In a video posted on her TikTok page (@viy.cortez), the vlogger spoke candidly about the controversy and the steps she had to take to resolve the issue after seeing the mixed reviews.
Source: Instagram
According to Viy, the sunshade, released on February 20, had an initial stock forecast of 30,000 pieces for the entire month of March but that the demand exceeded their expectations afterward.
"Hi, Viviys! Ang video na ito ay para i-address ang ilang mga concern sa sunshade. Halos isang buwan pa lang po sa market ang sunshade at ni-launch ito nung Feb 20. Ang forecast ko po na stock sa buong March ay 30,000 pieces lang. Nung nag-launch po ako nung Feb 20, at ang pangalawa kong live ay Feb 23, na-sold out po ang 30,000 pieces," she explained to her viewers.
Like and share our Facebook posts to support the KAMI team! Share your thoughts in the comments. We love reading them!
Seeing the strong interest, Viy immediately contacted her manufacturer to request an additional 30,000 pieces, with the manufacturer saying that the only problem was going to be the packaging.
"Since grabe po ang demand ng sunshade, nagtanong po ako sa aking manuf kung kaya niya akong supply-an ng panibagong 30,000 pieces at ang sagot ng aking manuf ay kaya niya akong supply-an at ang tanging problema niya lang ay yung panibagong 30,000 packaging," she said.
Despite the product's success, some customers began sharing honest reviews about its quality.
Initially, Viy admitted she was 'in denial' about the negative feedback and even tried to confirm if others had the same experience as she posted one of the reviews on Facebook with a question.
"Naging in denial ako at hindi ko natanggap yung ganung klaseng honest feedback. At dahil diyan, pinost ko sa blue app ang kanyang review at ang caption ko ay, 'Ganito rin ba ang inyong na-experience?' at karamihan ng sagot ay hindi so yung pagiging in denial ko, mas lalong tumindi," Viy wholeheartedly confessed.
Realizing the gravity of the situation, Viy halted the sale of the sunshade on March 24 and launched an internal investigation, both in their office and the manufacturer's as well.
The findings revealed that the manufacturer had struggled to keep up with demand and failed to properly cure the sunshade, leading to inconsistencies in quality of the product she approved.
"Simula March 24 ng 1 PM up until now, hindi na po kami nagbebenta ng sunshade. Simula nung hinold ko, pina-investigate ko sa opisina namin lahat ng retention samples pati sa aking manuf, lahat ng retention niya, pina-imbestigahan ko," Viy revealed halfway through her video.
By the end of her TikTok video, Viy issued a heartfelt apology to her customers and their reviews.
"Late ko na na-realize na gusto niyo lang akong tulungan na ma-improve ang aking product."
Watch the video below:
Viy Cortez is a well-known Filipino content creator, entrepreneur, and social media influencer. She gained popularity through her vlogs, particularly as the longtime girlfriend of fellow vlogger and YouTube star Cong TV. Her YouTube channel has amassed millions of subscribers, thanks to her engaging vlogs. Aside from being a content creator, Viy is a successful businesswoman. In 2022, Viy and Cong welcomed their first child, Kidlat.
As previously reported by KAMI, Viy Cortez finally addressed the '50M' issue on her Facebook page. Earlier, rumors of a 'content creator couple' bagging a '50M deal' went viral. Since then, many have speculated if it was Viy and her husband, Cong TV. Following this news, Viy addressed the rumors in a series of online posts on social media.
Meanwhile, Viy Cortez and her husband, Cong Velasquez, have finally given a 'house tour' online. It is worth noting that Viy and Cong finally moved to their 'dream house' this year. On YouTube, Viy posted an almost 40-minute vlog where she and Cong talked about the house. According to Cong, their house also took a while because of them.
Bagong feature: Tingnan ang mga balitang para sa'yo ➡️ hanapin ang "Recommended for you" block at mag-enjoy!
Source: KAMI.com.gh
