Grab PH, nagpataw ng parusa sa driver na umano’y nambastos kay Xyriel Manabat
- Grab Philippines issues apology and suspends driver over alleged misconduct involving actress Xyriel Manabat
- The ride-hailing company says it is coordinating directly with the actress and authorities
- The incident sparked concern after reports of inappropriate online posts by the driver surfaced
- Grab vows stricter safeguards and a review of its driver conduct policies moving forward
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Ride-hailing company Grab Philippines has released an official statement addressing the controversy involving a TNVS driver who allegedly made inappropriate and lewd online posts about actress Xyriel Manabat following a recent trip.
Source: Instagram
In its statement, Grab Philippines issued a public apology to Manabat, acknowledging the seriousness of the incident and the distress it caused.
“Grab Philippines extends its sincere apology to Ms. Xyriel Manabat for the unacceptable experience she had with a driver,” the company said. “What was reported is deeply concerning and does not reflect the standards we uphold on the platform.”
The company confirmed that it has already reached out to the actress and is providing assistance as the matter continues to be investigated. According to Grab, they are also ready to coordinate with authorities if necessary.
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“We are already in direct contact with Ms. Manabat, have offered our full support and ensured her concerns were heard. We are also prepared to cooperate fully with relevant authorities,” the statement read.
As part of its initial response, Grab revealed that the driver involved has been placed under preventive suspension while the investigation is ongoing. The company emphasized that such behavior is considered a serious violation of its policies.
“Upon our initial investigation, the driver-partner involved has been placed under preventive suspension. Grab affirms that such behavior constitutes a grave violation and a bannable offense under our Driver Guidelines,” it added.
Grab also highlighted that its driver-partners undergo mandatory training programs, including safe spaces and anti-harassment education through Grab Academy and partner organizations.
“While all driver-partners on the Grab platform undergo mandatory safe spaces and anti-harassment training… we recognize that this incident demands more than a restatement of existing protocols,” the company stated.
In response, Grab announced that it will conduct a comprehensive review of its driver behavior policies, particularly those related to conduct beyond the trip itself. The company said it is committed to strengthening safeguards to better protect passengers.
“We are now undertaking a comprehensive review of our driver behavior protocols, including those governing post-trip conduct, and will introduce further safeguards to address any gaps this incident may have exposed,” Grab explained.
The company also reiterated its commitment to passenger safety, reminding users that they can report any issues through the app’s safety features.
“Every person who uses Grab has the right to feel safe. We will continue to hold ourselves and our driver-partners to that standard, without exception,” it said. “If any part of your journey falls short of a secure experience, report it immediately through the Grab app’s 24/7 Safety Center so we can take action.”
Xyriel Manabat is a highly acclaimed Filipina actress who first rose to prominence as a child star, notably through the hit series 100 Days to Heaven. After taking a break from showbiz, she successfully transitioned into more mature roles, earning praise for her performance in Dirty Linen. Known for her strong emotional depth and versatility, she is regarded as one of the most talented actresses of her generation.
In a related development, Xyriel previously announced that she plans to take action against the TNVS driver who allegedly posted indecent remarks online, according to ABS-CBN News. The driver reportedly shared a selfie with the actress along with inappropriate captions. Manabat expressed disbelief that a simple act of kindness during the ride led to such an experience. Grab Philippines earlier confirmed that it is enforcing a zero-tolerance policy toward misconduct.
Earlier, the actress also shared a heartfelt post on Instagram dedicated to someone she described as her “forever babyboy.” In that message, she reflected on how this person motivates her and gives her strength. She also spoke about allowing him the space to grow independently while continuing to offer unconditional love and support.
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Source: KAMI.com.gh
