- The Farmers Plaza mall has apologized to transgender woman Gretchen Diez over the restroom fiasco
- The mall’s management also disowned the cleaning staff that was involved
- They also clarified that the handcuffing did not happen at the mall
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The Farmers Plaza mall has apologized to transgender woman Gretchen Diez after the fiasco that happened at the ladies’ comfort room on Tuesday.
KAMI learned that the mall’s management also clarified that the janitress involved in the incident was not a direct employee of Farmers Plaza.
"We would like to apologize to Ms. Diez for the treatment she has received from a member of the cleaning crew," it read in the statement.
"We hope this isolated incident, clearly a mistake committed by an agency worker not organic to our company, does not define our lasting good relations with all our customers through decades of operations," it added.
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Property general manager of Farmers Plaza Morriel Abogado said that the management is already in touch with the agency of the cleaning staff.
Abogado also clarified that the handcuffing did not happen within the mall’s premises.
"We wish to clarify that handcuffing Ms. Diez was not the idea of Farmers Plaza management, nor was it done within our premises. We are unaware of the reason or basis why the police thought this was necessary at all,” it stated.
The mall mentioned that it is open to talking with Diez to solve the issues at hand.
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In a previous report by KAMI, Diez was barred from entering the ladies’ room. She was forced by the janitress to head to the mall’s security office.
Diez was detained by the police but was set free after the mall dropped the charges against her.
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