- A bus ticket collector allegedly humiliated a passenger who pleaded to let her children sit on her lap because their money is not enough for the fare
- The ticket collector allegedly humiliated them and did not consider her request
- A part of the incident was recorded on cam and elicited mixed reactions from the netizens
A bus ticket collector is facing a complaint from a passenger for allegedly harassing or humiliating the latter.
The incident happened inside the Diamond Star bus.
A passenger named Melanie Villafranca took a video of the ticket collector named Ronald Insiong while having an argument with her.
He allegedly raised his voice to Villafranca who was with her 3 children.
Villafranca's husband just left and they were heading home to Quezon City from the airport.
According to her, she pleaded for her two younger children to sit in her lap as their money was not enough.
"Sabi niya 'Ay hindi, ang lalaki ninyo'... Napahiya ako at di ako mapakali. Naghihintay ako ng chance na makausap siya in a nice way pero di siya natinag. Pinapahiya niya kami," shared the woman.
They just request to give their money back and to just get off the bus but they were not allowed as they were already given a ticket.
This prompted them to ask for help from mobile patrol of EDSA-Ayala police.
While in the precinct, the bus ticket collector denied to give any statement.
Tumanggi itong magbigay ng pahayag sa media.
The bus company promised to investigate about the incident and according to their representative, they are willing to apologize to the Villafranca family.
"Dinidisiplina naman namin sila... Hindi dapat ganoon ang pagkasabi. Dapat maayos ang pakikitungo kahit galit na ang pasahero," said Jun Garcia, operations officer of Diamond Star Bus.
However, Villafranca is firm in her decision to file a case against the offender.
According to Land Transportation Franchising and Regulatory Board (LTFRB), the incident might have been avoided if their rule had been followed accordingly.
"[Kapag] 1 meter and below [ang pasahero], libre, puwedeng ikalong. [Kapag] 1.3 and up half-fare, seated," explained LTFRB Board Member Atty. Aileen Lizada.
"Hindi kayo ang magsasabi na okay sa anak ko na nakakalong. It is government who says...'Yung ire-refund niyo lang po ay 'yung balanse, 'yung distance na hindi niyo na-travel," she added.
LTFRB encourages bus operator to put up a sign for height limit in the bus entrance and to follow tariff if ever a refund was needed.
Watch the video here:
Here are some of the netizens comments posted in the YouTube account of ABS-CBN News.
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