- A Korean national has slammed Bureau of Customs (BOC) personnel at Clark International Airport for their alleged rude behavior
- The complainant posted on her Facebook account, recounting her experience with BOC Clark officers
- BOC denies Korean’s claims at Clark airport
Woo Seonkyung, a Korean National complained about her experience with BOC Clark officers through a Facebook post.
She was ordered her to pay for US$137 or P6,941 as tax for items worth US$677 she bought from a duty free shop at Incheon Airport, South Korea.
She also shared she can hardly speak English.
Seonkyung posted in Korean and translated to English, claimed that upon arriving at Clark at around 10 p.m. on February 12, she was asked by the Bureau of Customs personnel to open her luggage which include food sealed inside an ice box and the duty free items.
She added that she heard the Customs personnel say “pay the tax” of US$137 which they wrote on a piece of paper.
She admitted she refused to pay the tax claiming that it is more expensive than what she paid at the department store in Korea.
Read her full post below.
According to a report by Sunstar, Maritess Martin, BOC Port of Clark district collector, denied the Korean’s allegations saying that their personnel are oriented to be courteous to passengers.
Seonkyung claimed that her husband almost lost his electronic cigarette and watch worth P70,000 at the airport before returning to Korea.
CCTV footages showed that a personnel of the Office for Transportation Security handed the watch to her husband. No e cigarette was seen when the couple passed through the airport’s X-ray machine based on the CCTV footage.
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