- Budget airline AirAsia got called out on social media for being the worst
- A customer complained about a mishandled baggage policy
- A Cavite governor also slammed AirAsia for lousy PWD assistance
Malaysian low-cost airline is being grilled on social media for their baggage procedure and assistance to senior citizens.
Facebook user Claudette Cledera posted about her horrible experience on the social media site on December 30.
Cledera and her family were about to board the plane in Puerto Princesa airport when a guard grabbed her carry-on bag without talking to her.
According to Cledera, the guard weighed her bag without permission and said, "Excess na 'to".
Her bag weighed more than 7kg.
She was shocked because, as she said in the post, she weighed her bag in the hotel and it was less than 7kg. She said she did not add anything to her suitcase.
What's more shocking is that when Cledera met up with her parents afterwards, her suitcase only weighed around 4 kgs.
Cledera also complained about the randomness of the process. Not all passengers had their carry-on bags weighed before boarding the plane.
She also said it would be better if the process was done at the check-in counter instead.
Overweight baggage are charged P800/kg at the check-in counter and P1,500/kg at the boarding gate.
Cledera tagged AirAsia's Facebook account in her post and asked them to investigate. She said she learned from passengers and other airline staff that this "scheme" always happens at the Puerto Princesa airport.
In an earlier post, Cavite Governor Jesus Crispin Remulla also complained about AirAsia's service.
On December 28, he called the airline the "lousiest airline in the world."
He said AirAsia is greedy and does not care about the rights of passengers, particularly the old and weak.
According to his post, instead of assisting the elderly and the PWD with free wheelchair to enter and leave the plane, passengers have to pay for the wheelchair before they will assist.
He even urged the public to boycott the airline.
"They will not care unless we boycott. Senior citizens are given rights in the Philippines by all other airlines. Except AirAsia na mukhang pera," wrote the governor.
According to Rappler's report, AirAsia has not yet released any formal statement.
But in their report, Rappler said AirAsia's policy on carry-on baggage states that passengers are allowed to carry one piece of cabin bag that could fit in the overhead compartment, and one small bag that can fit under the seat.
The total weight of both bags must not exceed 7kg
Before we bid farewell to 2017, which of these holiday superstitions can you relate to?
Filipino Christmas and New Year Superstitions - on KAMI YouTube Channel