A video of sisters Alodia and Ashley Gosiengfiao’s horrible experience with Aeromexico at an airport in Mexico has gone viral.
KAMI obtained the video from Ashley’s YouTube channel.
The sisters missed their flight because the Aeromexico staff members at the check-in counter did not return their immigration forms.
A rude female staff member at the gate did not allow them to board the plane until they could get back the immigration forms.
After getting their immigration forms and going back to the gate, they found out that the plane had left.
They also had to pay $1,000 or P50,000 for another set of tickets for the next day’s morning flight.
Ashley also wrote this message on her Facebook:
“My sister Alodia Gosiengfiao and I missed our flight, had to camp out overnight in the Mexico airport, AND had to pay a fortune just to rebook our flight. All thanks to the incompetence of Aeromexico. Watch the video for the whole story.
“WORST travel experience with Aeromexico (it was a NIGHTMARE!!!)
“I wasn’t able to include it in the video, but all our 4 luggage were surprisingly ready not to board the plane either. Idk but that felt very weird to me. Also, 1 of my bags lost a wheel a few days back on the way to Mexico with the same airline. To add to that, one of my sister’s bags was damaged, too, when we reclaimed our luggage after the whole shebang. I filmed it but couldn’t include it in the video because airport staff made us delete the footage. LOLOLOL.
“Thank you so much to our friends Edwin and Raul of the MURO TNT Expo Manga Cómic team for all the help with fixing this mess, and to Pony for camping out in the airport with us haha. They actually also offered to book us a room and let us stay the night in a nearby hotel, to which we politely declined as it is a bit of a hassle to have to travel back and forth with all our heavy stuff in just a span of 12-14 hours.
“Thank you so much, Aeromexico, for the once in a lifetime experience. We hope to NEVER fly with you again.”
KAMI is hoping that Ashley and Alodia would be able to reimburse their money!