Jason was suffering from a trauma, but an American Airlines staff did not believed him.
Equality implies that everyone enjoys the same rights. Not everyone will agree that there is an equal opportunity for every people.
Jason Haag of Fredericksburg, Virginia, suffered from effects of a traumatic brain injury and post-traumatic stress disorder. He was in the Marine Corps, and now he is with Axel.
Axel, named “Service Dog of the Year” at the 2015 American Humane Association Hero Dog Awards, helps Jason to contend with the PTSD. He is hailed hero for helping him avoid anxiety attacks and terrifying flashbacks.
One day, when he was on his way through the airport, he was suddenly pulled from the line. An American Airlines staff asked Jason to identify his disability. But the staff didn't realized that such question is illegal.
The staff accused Jason of lying about his identification. Hence he was denied entry and he was forced to stay in a hotel.
Later, American Airlines representatives, apologized for the misconduct. They offered family clothing and a place to stay, but Jason felt like more should have been done.
Service animals are often left behind once the combat is over, but their immense contribution to a soldier is an act of heroism.
Source: The Veterans Site Blog