- Samsung has quarantined the sales of it's newest flagship phablet the Galaxy Note 7 because of faulty batteries that cause the device to catch fire or even explode!
- The company has offered to replace the phones of all customers that have already bought the new gadget
- A man has recorded a video of him showing the damage done to the phone by the spontaneously combusting batteries and he warns other note 7 users to be careful
Samsung has suspended the sales of its new phone Galaxy Note because of reports that the phone’s batteries have been catching fire and even exploding.
Koh Dong-Jin, Samsung’s mobile business president, has stated: “We have received several reports of battery explosions on the Note 7... and it has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process so it was very difficult to find out.”
The president noted that the Note 7 model in China had a different battery supplier and was unaffected by the malfunction.
A spokesperson from the company said: “To date there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”
They later stated that it would take about two weeks for the new device to be prepared.
The malfunction caused the tech giant’s stock to plunge by about $7 billion.
One customer recorded a video telling about his phone’s fault. In the video he says: “Came home from work, put it to charge for a little bit before I had class. Went to put it on my waist and it caught fire. Yup. Brand new phone, not even two weeks old. Be careful out there, everyone rocking the new Note 7, might catch fire.”