- A netizen posted on Facebook, complaining about an anomaly in his transaction in LBC Express Robinsons Novaliches
- Rom Sarmiento Son said that the money he remitted was not received by his sibling but was instead received by a woman he doesn't know
- Son filed a demand letter and a formal complaint against LBC
LBC Express is facing a controversy after a netizen complained on Thursday about an unclaimed money worth P24,720.
Rom Sarmiento Son posted on his Facebook account the incident where the money he remitted worth P24,720 that was for his sibling and cousin’s tuition fee was not received by them but was instead claimed by a woman he does not even know who used the name of his sibling and even provided a Postal ID.
According to Son, he remitted the money on August 1 in LBC Express Robinsons Novaliches and the receipt indicates the specific pick-up branch, explaining that if the money is P10,000 worth and above, there will be a certain branch to claim the remitted money.
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The next day, he received a text from LBC Express, saying that the money has already been claimed. He was shocked by the message because he has not given the Tracking number to his sibling yet. He then called the LBC Contact Center to address what happened, and they confirmed that the money has been claimed. But instead of the money being claimed in Las Piñas City, the agent said that it was claimed in Cebu.
Concerned netizens reacted on the Son’s post. One user said: “MAy pinadala din aqng package sa tungko branch pero hanggang ngayon di pa narerecieve ng kaibigan q! Ireklamo mo yan kuya ng magdala!”
Another Facebook user suggested: “may CCTV sa Cebu kunin yung pic ng kumuha ng pera .. at ipost sa FB ng malaman kung sino yan ...”
Son said that aside from him, only the Customer Associate of LBC Robinsons and LBC’s call center agent know his tracking number after communicating with them. Son filed a demand letter and formal complaint address to LBC Customer Care on August 2.
He said that LBC declined to make a letter saying that his sibling did not receive the money, saying that it may be used against them. - Kami Media