Globe charges P5 for 911 calls to dissuade prank calls

Globe charges P5 for 911 calls to dissuade prank calls

- During election season, President Rodrigo Duterte promised to implement an emergency hotline at a national level, similar to the American 911 emergency hotlin

- Globe Telecom will be putting a P5 surcharge to calls to discourage prank calls

- The emergency hotline was proven to be effective in Davao City, increasing the response time of the police, firefighters, and medical personnel

On Wednesday, Globe Telecom will put an additional charge of P5 on the regular voice charges for those who call the 911 hotline.

Globe charges P5 for 911 calls to dissuade prank calls

Davao City's 911 Emergency unit.

‘As suggested by the government to discourage prank calls, we would also like to inform our customers that those calling the hotlines will incur regular voice charges plus an additional P5/call for those calling the 911 hotline,’ Castelo said.

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The 911 service, which is a 24-hour emergency hotline and complaint hotline, will be available by August 1 in the Philippines, according to Presidential Communications Secretary Martin Andanar.

The move would increase the efficacy of the police authorities in terms of response time.

The 911 number would be replacing the current Patrol 117 emergency hotline as the country’s Nationawide Emergency Response Center.

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The emergency hotline is one of President Rodrigo Duterte’s campaign promises. Duterte, who is the former mayor of Davao City, already implemented such a hotline in his city and wanted to bring it to a national level. In Davao City, the emergency hotline was proven to be extremely effective in improving the efficiency of the local authorities, firefighters, and the medical personnel during emergencies.

To avail of the complaint service, citizens may dial the “8888” hotline to report corrupt officials, underperforming government personnel, and unfinished government projects.

Globe will also be upgrading their “8888” service to enable the transmission of text messages, which will be available in 30-45 days.

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‘We are also expediting migration of our system to immediately enable transmission of SMS or text messages thru 8888 and we are confident that we will be able to achieve this target within the timeframe of 30-45 days given to us by the government,’ Castelo added.

 

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