Cebu Pacific ‘sincerely regrets’ diverting flight to India

Cebu Pacific ‘sincerely regrets’ diverting flight to India

- Cebu Pacific flight 5J105 was diverted to India on Wednesday due to a technical problem

- The passengers reveal that they were not given immediate assistance and were not updated with regard to the situation

- Cebu Pacific "regrets" diverting the flight

Cebu Pacific management is asking their Manila-bound passengers for complete understanding after their flight was diverted to India last Wednesday.

The passengers of flight 5J105 who were bound to Manila from Dubai on Saturday were diverted to Chhatrapati Shivaji International Airport in India due to a technical failure. However, it took them days before the passengers were booked to other flights bound for Manila.

Cebu Pacific ‘sincerely regrets’ diverting flight to India

READ: Cebu Pac’s CEO flies PAL to avoid delay; still gets delayed

Cebu Pacific, considered to be the country’s largest airline, revealed today that most of their passengers are finally booked on flights to Manila today. The rest are expected to leave tomorrow morning “at the latest.”

“We sincerely regret the inconvenience the precautionary diversion has caused our passengers, and hope for their understanding as safety remains our priority,” a statement by the airline said.

It can be recalled that the company’s Airbus A330, a two-year old plane, was diverted India at around 10:40 a.m. on Wednesday because of some “technical requirement.” No further details were revealed by the airline.

The passengers revealed that they stayed inside the plane for close to eight hours while the aircraft was being checked. Most of the passengers also expressed their disappointment over the company for their failure to provide them with assistance and information.

READ: Int’l airlines eye direct flights to Davao city

However, according to Cebu Pacific, they have hotel accommodations, meals and transfers were provided for the passengers who were affected by the said diversion. According to them, the passengers had to wait inside the craft because their special entry permits were still processed.

“A local third party also assisted all passengers at the airport and provided transfers to their respective hotels,” the company statement said.

On Friday, the company said that they have already booked 120 of 347 passengers. The rest were booked for today and tomorrow’s flights.

Cebu Pacific is now coordinating with the manufacturer of Airbus as well as the engine-maker, Rolls Royce. The aircraft will be undergoing  “thorough maintenance” to prevent situations like this to happen again in the future.


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