- The proposed government call center will take in citizen calls on any concern, from reports of power outages to requests for medical assistance
- This will be the first of its kind in Asia
- The nationwide hotline aims to replicate Davao City’s 911 Emergency Response Station
President Duterte capped his first day in office with a Solidarity Dinner at the Delpan Sports Complex in Tondo, Manila. In front of 500 guests, the President shared his plans of putting up a nationwide hotline. "Magtayo ako ng hotline. Ang number na hinihingi ko sa Smart pati Globe ay 8888. 'Pag may reklamo kayo, nandiyan 'yan sa Malacañang," he said.
(I will put up a hotline. The number I am asking from Smart and Globe is 8888. If you have a complaint, it's there in Malacañang.)
The President drew applause and cheers from the crowd as he continued, "Kung kayo’y inabuso, kung kayo’y pinagsinamantalahan, kung may hindi kayo nagustuhan sa gobyerno, tumawag kayo, day and night at 'yung mga importanteng problema na nakikita ko, aksyunan ko kaagad."
(If you are abused, exploited, if there is something in government you do not like, call – day and night – and the important problems I see, I will address immediately.)
Duterte added that he would take action by calling the mayor, police, or barangay captain of the concerned citizen.
However, he warned everyone not to abuse the hotline by making prank calls. "Just tell me the truth. Huwag kayo mag-imbento ng istorya....Huwag mong ubusin ang panahon ng gobyerno," he said.
(Don't invent stories. Don't waste the government's time.)
Earlier that day, the President met with his Cabinet secretaries for their first-ever cabinet meeting. While the meeting was set to principally talk about disaster preparedness and management, other topics were also covered such as the national hotline. Duterte explained that his proposed hotline center will be manned by 10 personnel overseen by a manager.
"l am setting up a complaint office, 24 hours, manned by 10 operators, covering the entire country. The number will be 8888. They can report to me any complaint and there will be a manager who will redirect the complaint to the proper office," he said.
While this effort seems to be a first, there is already an existing office under the Office of the President which performs a similar function – the President Action Center (PACE).
PACE’s functions include being “a liaison unit to various departments and agencies of the Government and private institutions/companies on all requests for assistance and information, as well as complaints and grievances of the general public" as described in their official website. It can be reached through regular mail, e-mail, or landline. - IS, Kami Media