Everyone deserves good service, most especially if you are a person with disability.
McDonald’s has failed to do that as a blind man, from Metairie, Louisiana, sued the corporation for discrimination on Wednesday, June 1. The corporation has also been declared to be a violator of the Americans with Disabilities Act.
According to complainant Scott Magee, he was laughed at and turned away from the fast food chain’s drive-thru window on a late August night. He also reported that this incident has frequently happened to him in the last year.
Majority of McDonald’s in the US have continued to serve people late at night through drive-thru windows, way beyond the closing of the restaurant’s doors. However, the corporation makes it clear that they do not serve pedestrians in a drive-thru, and that blind people cannot drive. Therefore, Magee’s presence does not fit into the company’s policies.
The complainant also stated in his suit that while normal, seeing customers can order with ease at any drive-thru, he is expected to be accompanied with both a person and a vehicle to assist him in his needs.
A possible jury trial demanded for ‘modest accommodations’ to blind people, hoping that they can avail of the corporation’s services at all times.
Despite the unfair treatment that he got, Magee still remains hopeful for his cause. The suit also claimed that the company can do something about their drive-thru to make it work for people like him. Since the corporation has started serving all-day breakfasts recently, nothing is impossible in this age of advanced technology.
McDonald’s has until June 17 to respond to the lawsuit, and as one of their many policies, they do not comment on an ongoing case.