Bela Padilla accuses Bureau of Customs of unfair fees, mishandling of packages

Bela Padilla accuses Bureau of Customs of unfair fees, mishandling of packages

- Bela Padilla recently took to social media to voice out her complaints against the Bureau of Customs for how they handled her overseas gift as well as her past experience

- The actress questioned their unfair rates and how they are able to decide on a cost of a product that was being given to her for free

- She also revealed that she could not get any proper assistance from the government agency

- The Bureau of Customs has already reached out to the actress after she revealed the situation regarding her package

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Bela Padilla recently took to Twitter to pen a lengthy and detailed account of her recent experience with the Bureau of Customs.

According to the actress, a Spanish company has gifted her two pairs of shoes and has already shipped the packages to the Philippines. However, customs asked Bela to pay expensive fees in order to receive her package that is being held by the agency.

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"A few months ago, a Spanish brand reached out to me if they can send me 2 pairs of shoes. I said yes and sent my details. They confirmed shipment in April. Last week, I informed them that I haven’t received the shoes yet. Apparently, our customs was charging them an addtl [sic] 10,500 pesos even if they paid for shipping through @DHLUS already. Two days ago I called DHL, and they said I needed to pay 9,000 and the 10,500 to receive the shoes."
Bela Padilla criticizes the Bureau of Customs for unfair fees and handling of overseas parcels
Bela Padilla poses for the camera. Photo from Bella Padilla (@bela)
Source: Instagram

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The actress also shared that the agency was asking her for proof of purchase when she has already informed them that they were gifts. Bela also questioned the agency on how they decide on the cost of a package.

She also called the phone calls she made to the agency "useless" as they did not assist her. Furthermore, the actress expressed her doubts regarding the fees they are asking her to pay.

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"All the phone calls were useless and the shoes are in some warehouse right now collecting dust. I wanna know where they get these rates that they seem to pull out of thin air. This isn’t the first time. Our customs, always a rip-off."

In Bela's recent tweet regarding this matter, the Bureau of Customs reached out to the actress and apologized for the inconvenience. Bela responded that someone from the agency has already contacted her.

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Krista Elyse Hidalgo Sullivan, known professionally as Bela Padilla, is a British-Filipina actress, film producer, director, screenwriter, author, and model. She was discovered by a talent scout while she was on a school field trip and went on to join ABS-CBN's Star Magic Batch 15 under the name Krista Valle which she soon changed to Krista Sullivan. When she moved to GMA network, she changed her stage name once again to Bela Padilla.

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As previously reported by KAMI, Bela Padilla recently wrote and directed her first film titled, '366' which stars actors Zanjoe Marudo and JC Santos. In a new Instagram post, Zanjoe congratulated the actress and director for her wonderful work on her directorial debut.

KAMI also reported that Bela is an absolute show stopper with her stunning and gorgeous hair makeover. Just recently, the 30-year-old actress took to social media to share her jaw-dropping transformation. The actress also thanked the people behind her hair which she dubbed as her "blonde ambition".

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