Meralco suspends disconnection activities; gives consumers time to understand bills

Meralco suspends disconnection activities; gives consumers time to understand bills

- The Manila Electric Company (Meralco) will suspend its disconnection activities until August 31

- Meralco spokesperson Joe Zaldarriaga said that this is to give all the consumers more time to understand their bills

- He also shared that the company is currently focusing on stable electricity connection

- It can be recalled that Meralco received a lot of complaints from consumers who question their electricity bills during the quarantine period

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The Manila Electric Company (Meralco) will suspend its disconnection activities until the end of August for consumers who cannot pay their June billing.

Meralco suspends disconnection activity; gives consumers time to understand bills

Meralco suspends disconnection activity; gives consumers time to understand bills
Source: Facebook

In a virtual briefing, Meralco spokesperson Joe Zaldarriaga said the company is currently focusing on stable electricity connection.

"We need to keep the lights on, we need to explain individually kung kinakailangang one-on-one sa mga tanong ng customers natin, so wala ho kaming magiging anumang disconnection in the next coming months," Zaldarriga said.

He also explained that, "Until the end of August ay wala kaming gagawing anumang disconnection sa customers, so that this will give all consumers more time to understand the bill.”

The spokesperson also explained that the customers’ bills in June are high because those are the total billings of their consumption since the community quarantine started in March. He added that it was not estimated billing because consumers were already charged according to the actual reading.

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"It is definitely challenging. We will not deny that and we understand also that marami sa mga customer namin ay talagang marami pa ring tanong," also stated.

"I think as we've mentioned, we will very considerate even after the August 31 period and if it even becomes extended further," Zaldarriga added.

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In a previous report by KAMI, The Energy Regulatory Commission (ERC) has ordered power distributors, including Meralco, to provide new billing and suspend the collection of universal charges from consumers due to the community quarantine.

Meralco is the largest private power distribution company in the Philippines. The name is an acronym for Manila Electric Railroad And Light Company.

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Source: Kami.com.ph

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