- Concessionaires Maynilad and Manila Water are temporarily suspending their meter reading and onsite billing
- This is in compliance with the enhanced community quarantine implemented in Luzon by the Philippine government
- Corrections will be reflected and charges will be adjusted on consumers’ next bill when the two water concessionaires resume their read-and-bill operations
- They said actual meter reading and normal billing process will resume until the quarantine due to COVID-19 is lifted
To comply with the enhanced community quarantine imposed in Luzon to contain the spread of coronavirus, water concessionaires Maynilad and Manila Water are temporarily suspending their meter reading and onsite billing until the quarantine is lifted.
“In light of the enhanced quarantine now being implemented in Luzon, we will temporarily suspend our meter reading and onsite billing activities starting today until the end of the quarantine period on April 14, 2020,” Maynilad Water Services, Inc. said in an announcement.
“Manila Water will be adopting average billing during this period as we have temporarily suspended meter reading and billing activities since March 17, 2020 until further notice,” Manila Water’s advisory said.
Both concessionaires informed their consumers that the water bill will be based on their average consumption for the past three months, in accordance with the MWSS Regulatory Office's approved policy on the application of average billing.
“Corrections will just be applied to subsequent bills once we are able to again deploy our service providers to conduct actual meter reading,” Maynilad said.
Manila Water also said, “We will revert to the normal billing process when the government authorities officially confirm the end of the enhanced community quarantine.”
Maynilad meanwhile assured that they will continue to deliver safe water to their customers.
“Sa harap ng banta ng COVID-19, tuluy-tuloy ang aming pagkuha ng water samples at pagsuri nito sa aming laboratoryo para matiyak na pasado sa Philippine National Standards for Drinking Water ang tubig na makakarating sa aming customers,” it stated.
In a previous, report by KAMI, Meralco extended its deadline for payment of bills for 30 days.
President Rodrigo Duterte placed the entire Luzon under enhanced community quarantine suspending transportation altogether to prevent the rapid spread of COVID-19.
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